Under existing consumer contracts legislation (previously distance selling regulations) you may, within 14 days of delivery of the product, cancel the contract advising your intention to return and then a further 14 days to return the products to us for a refund under the terms stated in the remaining paragraphs of this section.

If you change your mind about the product you must return the item within 14 days of delivery (or within 14 days of notifying your intention to return) stating your reasons for the return. The cost of return carriage must be pre-paid by you.

For non-faulty returns (sometimes referred to as “remorse” returns) goods for which a return and refund is requested, must be returned in the original individual product packaging, as far as it is reasonably possible to do so, and must be in an unused and undamaged state.

Returns which are for reasons of fault or defect, should be returned within 28 days of receipt, where the fault is apparent upon receipt and/or first use. In the first instance, please call and/or email with details and a photo – advising if you would prefer a refund or a replacement.

In the event, you receive any goods which you are defective or essentially different from those advertised and for which you wish to claim a refund, we will refund the full cost you have paid for the goods, including any delivery costs you may have paid, as well as make arrangements for the return of the item if required.

Please note proof of postage or despatch is not proof of delivery. We ask that you use a trackable/recorded delivery method for any returned goods. On return of your item we aim to process your refund within 7 working days.

The above terms and conditions do not affect your statutory rights

‘Free delivery is available to all Mainland UK postcodes only and does not include Remote Areas, the Highlands and Islands or Northern Ireland.  For other areas, please contact us prior to ordering. We will be happy to advise you of any delivery costs. Some items, by nature of their weight and/or size may be restricted to UK Mainland delivery only.

We use a number of delivery companies which include Royal Mail, Parcelforce & Yodel. Once your order has been dispatched you should expect to receive your order within 3-4 working days. If you do not receive your item within these timescales please let us know by contacting us on 0141 647 0071.